Cybersecurity: How to Safeguard Your Medical Call Center
Healthcare organizations are recognizing the need for heightened cyber defense in the wake of increased ransomware and other malware attacks this year. Becker’s outlines the main points of entry that hackers are likely to exploit, including networks, equipment connected over the Internet of Things (IoT), personal devices, data storage, records disposal, and remote users. That last vector is increasingly important as more patient care shifts
Schmitt-Thompson Update: Telephone Triage Nurses Can Now Schedule Your Telehealth Visit
The pandemic accelerated the use of telemedicine, and indications are that it’s here to stay. Patients and families have largely embraced it as a convenient means of medical care for concerns and questions that do not require an in-person visit, while more providers — including primary care and specialists — have continued to adopt it. As a result of the increasing demand for telehealth, the
Dr. Ravi Raheja Discusses COVID Case Uptick in Teens
Over the weekend, TriageLogic’s Dr. Ravi Raheja spoke with News Channel 4 about the recent uptick in teen sickness due to COVID-19, addressed parent concerns, and offered precautions that families can take to protect themselves. What factors could be at play for a rise in cases? New strains may be making it easier for the virus to spread, as we’ve seen happen in other countries.
Press Release: TriageLogic Announces Ebook on Telehealth Trends During the COVID-19 Pandemic
JACKSONVILLE, Fla., June 7, 2021 – TriageLogic has released a study they conducted of their telehealth nurse system during the COVID-19 pandemic that analyzes caller data, protocols used, and general changes in patient behavior to shed light on the efficacy of remote care in the modern medical age. COVID-19 altered many patients’ perceptions of healthcare. So much of the population was afraid of contracting the virus,
Triage Nurse Case Study: Protocol and Disposition for a Crying Newborn
As most people know, a nurse triage line is an important resource to help parents navigate early childhood. Still, it is sometimes difficult for parents to understand when calling a triage nurse is necessary for the safety of their children. In this article, we detail a case study for a call during the evening shift from a concerned mother for her 6-week-old baby. Her child
Emergency Symptoms Most Commonly Missed by Adults – A Review of Triage Nurse Calls
Triage nurses use Schmitt-Thompson protocols to determine which symptoms are serious. However, sometimes symptoms that patients don’t think are serious, such as headache or chest pains, might actually require emergency medical assistance due to their severity. By following protocols, nurses can catch early warning signs of more critical conditions and direct patients to the ER when necessary. When deciding on a course of action for
How Telephone Nurse Triage Actually Works
How does telephone nurse triage actually work? This is a common question we receive when implementing a nurse triage system. In this article, we cover the entire phone triage process from when a patient calls a nurse, to when a nurse relays the information back to the doctor. There are five steps in our URAC accredited health call center process. Nurses ensure that all callers
The 5 levels of Telephone Nurse Triage
When a telephone triage nurse evaluates a patient, she has to properly evaluate the severity of the symptoms presented to determine the correct disposition. TriageLogic nurses use Schmitt-Thompson protocols to guide them into asking the right questions, properly document information, and give patients an accurate disposition for the most appropriate level of care. There are 5 levels of telephone triage dispositions: Call 911, go to
Demographics of Patients with Urgent Symptoms in a Nurse Triage Center
We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.
Nurse Triage Explains COVID-19 Vaccine Protocols
The COVID-19 vaccine is here, and a new virus with a new vaccine means new protocols for triage nurses. Triage nurses play an important role in times like these; many patients have questions about the vaccine and if what they are feeling after receiving it is normal. A couple of COVID-19 vaccines require two shots spread apart to be effective, though there are new vaccines which only requires one. In this article, we’ll tell you about the new triage COVID-19 vaccine Schmitt-Thompson vaccine protocols, and what kind of outcomes to expect.
How Insurance Reimbursements Makes Remote Patient Monitoring Profitable for Healthcare Organizations
The COVID-19 pandemic has encouraged healthcare organizations and physicians to adopt remote healthcare more readily — from telehealth visits to remote patient monitoring (RPM). The need to care for patients efficiently from their homes and to assess a potential serious health problem has ushered in the future of the industry. This improves patient outcomes and decreases morbidity and mortality. Reimbursement from commercial and government health
Mental Health and Nurse Triage Calls During COVID-19
According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we’ve collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.
