How a Telehealth Triage Nurse Determines if a Child’s Cough Is a Concern
A child’s cough can be a point of concern, especially to new parents. This was the case even before the COVID-19 pandemic, when this symptom accounted for the second highest…
A child’s cough can be a point of concern, especially to new parents. This was the case even before the COVID-19 pandemic, when this symptom accounted for the second highest…
You’ve probably heard about the prevailing nursing shortage that’s grown since the beginning of the COVID-19 pandemic. Chances are, your organization has experienced its effects to some degree. But early…
For those practices looking for ways to improve their nurse-doctor communications, having a secure texting feature can be an invaluable — and often lifesaving — resource. However, the constant download…
Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However, how do you train your…
Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and have been using them increasingly…
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating callers’ symptoms and guiding them…
Due to the long hours they work and the number of patients they see, it can be easy for physicians, nurses, and office managers to neglect their own wellness. That’s…
https://youtu.be/AMyGrc9Orbk The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so effectively, your team needs…
Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include seasonal affective disorder (SAD), depression, and suicide, and are reflected…
The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant of COVID-19 has become a…