As the Coronavirus virus continues to spread, more and more callers may be concerned with their symptoms. TriageLogic nurses and our call center software clients have received the protocols to efficiently triage those who may have been exposed or who are concerned about the virus.
When it comes to documenting triage calls, there’s always a fine balance between effective communications and liability risk.
Patient triage via phone is often challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training and instinct.
While wearable health technology devices can collect and send data, a medical professional must still interpret the results and guide the wearer on next steps. Most physicians don’t have the time or resources to monitor multiple dashboards. TriageLogic can help.
Tips for triage nurses to ensure patient safety during phone calls. A new Learning Center lesson on what to keep in mind during the triage process.
Five major reasons adults are sent to the ER include: difficulty breathing, abdominal pain, chest pain, back pain, and post-operative concerns.
To ensure patient safety during 911 calls, nurses need to remain objective, think about the worse and best case scenario, and consider what’s the most critical symptom.
Custom orders help improve patient health and continuity of care by providing telephone triage nurses with doctor-specific orders.
Hospitals wanting to add nurse triage capabilities to their existing contact centers must have a robust triage software platform in place, one that will integrate with their existing EMR.
With proper training, protocols, and disposition, telephone triage nurses can help prevent suicide when they’re on a call with a patient.
