Telephone Triage: Managing Difficult Calls
As a triage nurse working in a call center, you are bound to have a difficult caller at one point or another. To be effective, it is important to take…
Triaging Newborns and Comforting New Parents: Part 2
By Marci Lawing, RN In this blog series, we have explored some important issues to be aware of when triaging newborns and normal newborn reflexes. These included normal newborn…
Triaging Newborns and Comforting New Parents: Part 1
By Marci Lawing, RN Normal Reflexes and Symptoms of Illness Newborns can be especially difficult to triage because there are 2 or more clients to take into consideration: the…
Nurse Triage: Handling Abuse or Neglect
In the United States, more than 5 children die everyday as a result of child abuse or neglect. Therefore, triage nurses have to be prepared to handle these difficult calls…
Effectively Documenting Patient Phone Calls Decreases Liability
By Charu Raheja, PhD In modern times, people demand quick access to information and services. Medical care is no different. More and more patients and medical practices are turning to…
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse Tips for pediatric offices to give to parents. Research shows that about 1 in 10 caregivers…
How to Reassure Callers of Coughing Children for Triage Nurses
Calls from parents about coughing children are the second most common triage call. After ruling out the need for urgent care, it is important to reassure parents, so they won’t…
How to Calm an Anxious Parent as a Telephone Triage Nurse
By Dr. Ravi Raheja Telephone Triage nurses play an important role in assessing sick patients over the phone and directing them to the appropriate level of care. In addition to…
Emergency Room or Not
How Triage Nurses Are Making a Difference There are many times when the triage nurse is able to redirect the caller to a less expensive treatment option that allows them…
Triaging the Mysteries of Abdominal Pain
Triaging the Mysteries of Abdominal Pain By Marci Lawing, RN Stomach pain is something almost everyone experiences from time to time. Abdominal pain is a common reason patients call nurse…
