Basic Qualities of a Good Triage Nurse
Basic Qualities of a Good Triage Nurse By Marci Lawing, RN, BSN and Ravi K. Raheja, MD Telephone Triage Nurses are a special breed. Evaluating an individual’s symptoms over the…
Nurse Triage Case Study of a Cardiac Patient
Triage Nurses and Working Diagnoses Intro: The main goal for triage nurses when they get a call from a patient is to evaluate their symptoms and determine the level of…
Nurse Triage Call Procedures: Listening Skills
Effective listening skills are a fundamental characteristic of telephone triage nurses. In a traditional setting, nurses are able to utilize all senses, while triaging a patient. However, the biggest challenge…
The 10 Critical Steps of Taking a Triage Call
This short video introduces the key steps in for a triage nurse to take a patient phone triage call. The goal of every triage call is to make a patient…
Building Trust in Telephone Nurse Triage
The nurse-patient relationship is an important part of any patients total treatment plan. Trust is an essential component to that relationship and helps to improve compliance leading to better patient…
Telephone Triage: Managing Difficult Calls
As a triage nurse working in a call center, you are bound to have a difficult caller at one point or another. To be effective, it is important to take…
Triaging Newborns and Comforting New Parents: Part 2
By Marci Lawing, RN In this blog series, we have explored some important issues to be aware of when triaging newborns and normal newborn reflexes. These included normal newborn…
Triaging Newborns and Comforting New Parents: Part 1
By Marci Lawing, RN Normal Reflexes and Symptoms of Illness Newborns can be especially difficult to triage because there are 2 or more clients to take into consideration: the…
Nurse Triage: Handling Abuse or Neglect
In the United States, more than 5 children die everyday as a result of child abuse or neglect. Therefore, triage nurses have to be prepared to handle these difficult calls…
Effectively Documenting Patient Phone Calls Decreases Liability
By Charu Raheja, PhD In modern times, people demand quick access to information and services. Medical care is no different. More and more patients and medical practices are turning to…
