Nurse Triage Saves Unnecessary ER Visits
Every year, plenty of people mistakenly think their symptoms are serious enough to warrant a trip to the emergency department. However, data shows that in two-thirds of these cases, ED…
Case Study: Improving Medical Message Intake With Augmented Intelligence for Your Operators
How accurate are the medical messages that your nonclinical operators send to your providers? According to Gilman and Bedigian, LLS, a law firm that specializes in medical malpractice, one of…
TriageLogic’s Dr. Ravi Raheja to Discuss Using Technology to Assist Triage Nurses at HCCT Conference
There are those in the healthcare community who may feel uneasy by the prospect of artificial intelligence (AI) being used in their respective fields. In our experience, however, technology can…
3 Reasons Why Triage Nurses Need to Train With Simulated Patients
Simulated patients can take many forms, yet they all serve the same purpose: to provide a safe and controlled environment for nurses to practice their skills. Nurses can make mistakes…
Why Don’t Nonclinical Message Takers Have Protocols Like Triage Nurses?
When a patient calls their doctor’s office, the following series of events usually takes place: a nonclinical operator greets the patient and takes a message about why they called; the…
Clinical Review Shows How MedMessage Automate Substantially Improves Patient Caller Safety
Patient callers with medical symptoms require medical professionals who can respond within specific callback windows, based on the severity of those symptoms. While it depends on the practice, nonclinical personnel…
Medical Answering Service Case Study: Improve Medical Messages with Artificial Intelligence
In the United States, about 100 million messages are relayed to doctors and nurses every month. About one in six calls have a symptom that needs to be evaluated urgently.…
Case Study: How Do Triage Nurses Help Suicidal Patients?
Depression and suicide have been on the rise, up 33% from 1999 to 2017. One way to prevent suicide is by implementing a strong telephone nurse triage. We’ve seen firsthand…
Average Times for Patient Call-Backs From Nurse Triage: Emergent, Urgent, and Non-Urgent
Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized, and what call-back times are…
Telehealth Triage Nurses See COVID Call Surges Comparable to 2020
Patient calls regarding COVID-19 have reached or exceeded what triage nurses experienced at the very beginning of the pandemic. This is due to the prevalence of the Omicron variant which…
