Healthcare organizations benefit greatly when their nurse triage and telehealth services use a software with Schmitt-Thompson protocols. These have been shown to decrease unnecessary provider spend and substantially improve patient…
Concierge healthcare may sound like it’s referring to on-call doctors tending only to the super-rich, but the reality is thankfully not so narrow. These subscription-based services are often affordable to…
TriageLogic is excited to announce its ranking on the Inc. 5000 Fastest-Growing Private Companies list this year! Considering how much of a trying time it’s been for business globally —…
Any time that a triage nurse speaks to a patient caller about their symptoms, they need to include callback instructions. These are meant to guide the patient on what to…
Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about whether their children have contracted…
Triage nurses can play an essential role for any doctor’s office by addressing patient callers and providing the best dispositions for their care. This work can be performed during the…
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to ask questions regarding the reason…
There’s no question that telephone triage nurses provide a valuable resource for patients seeking guidance on medical care. But like all areas of healthcare, they must also understand the legal…
In July, we presented data from our nurse triage call center evaluating the disposition given to adult callers when they called a nurse triage line (read original). Surprisingly, we found…
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