Who Can Perform Telephone Triage
Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But who has the ability to…
Case Study: Hospital System Partners with TriageLogic for Customized Triage Software and Call Center Support
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating callers’ symptoms and guiding them…
The Best Analytics to Benefit Your Nurse Telehealth Triage
https://youtu.be/AMyGrc9Orbk The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so effectively, your team needs…
Telehealth Triage Calls Are Taking Longer. Here’s Why, and How to Solve It.
The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant of COVID-19 has become a…
The 6 Types of Difficult Calls a Telehealth Triage Nurse Should Be Prepared to Take
With the holiday months upon us, it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say difficult, we refer to those that are…
Avoid Liability With Proper Documentation for Telehealth Nurse Triage
By the very nature of their profession, telephone triage nurses can’t physically see their patient callers. This begs the question, what kind of liability do they face when they provide…
“Real-Time Updates” and “Triage Software Integration” Among Reasons to Use Software with Schmitt-Thompson Nurse Triage Protocols
Healthcare organizations benefit greatly when their nurse triage and telehealth services use a software with Schmitt-Thompson protocols. These have been shown to decrease unnecessary provider spend and substantially improve patient…
Using Telehealth Nurses to Create a Concierge Practice
Concierge healthcare may sound like it’s referring to on-call doctors tending only to the super-rich, but the reality is thankfully not so narrow. These subscription-based services are often affordable to…
TriageLogic Proud to Be Recognized by Inc. 5000
TriageLogic is excited to announce its ranking on the Inc. 5000 Fastest-Growing Private Companies list this year! Considering how much of a trying time it’s been for business globally —…
Nurse Triage Case Study: Giving Appropriate Callback Instructions
Any time that a triage nurse speaks to a patient caller about their symptoms, they need to include callback instructions. These are meant to guide the patient on what to…
