A female patient with a pensive expression sits on her couch at home, waiting on hold over the phone with hospital medical intake.

When Patient Calls Turn Into Care Delays: The Hidden Risk in Hospital Message Intake

A nurse fills out a form on a clipboard while standing next to a doctor wearing a procedural mask.

Clinical Call Center Compliance: Why Nurse Triage Software Matters for Healthcare Teams

After-hours clinical coverage is represented by a stethoscope wrapped around a smartphone. A doctor icon is displayed on the phone's screen, with lines connecting from it to other medical icons.

Standardize After-Hours Clinical Coverage With Licensed RNs, Proven Protocols, and Real Results

Holiday heart syndrome is represented by a person wearing a red Christmas sweater and holding a heart-shaped paper cutout.

Holiday Heart Syndrome Risks: When Patients Should Seek Care for Seasonal Cardiac Symptoms

An abstract design of seasonal affective disorder: Christmas-themed items are grouped together to form the side profile of a person's face, with the back half bright and the front half darkened.

Understanding Seasonal Affective Disorder: How TriageLogic Supports Winter Mental Health

A stethoscope symbol cut out of a square message bubble against a blue background represents medical answering services.

Smarter Call Handling: How Medical Answering Services Can Finally Work With Your EHR

Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News – Winter/Spring 2019

In this edition, we highlight the new clinical updates for the Schmitt-Thompson Protocols by author, Barton Schmitt MD. This article focuses on optimizing the performance of health care systems to meet the Quadruple Aim framework.

You will find tips for triage nurses to use when managing difficult callers and best practice strategies for practices interested in using a custom mobile app.

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The New Health Care: Value Based Care

CEO Perspective Value-based care is bending the healthcare cost curve, reducing unnecessary medical costs while improving care quality and patient engagement. Yet providers worry value-based

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