How Telehealth Triage Nurses Can Address Mental Health Calls During Winter
Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include seasonal affective disorder (SAD), depression, and suicide, and are reflected in the types of patient calls received through nurse triage. Because these mental health cases demonstrate similar symptoms, it’s important that your telehealth triage nurses have the tools to properly address each. SAD Although cases
Telehealth Triage Calls Are Taking Longer. Here’s Why, and How to Solve It.
The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant of COVID-19 has become a concern for a lot of people. Our team has noticed that these calls aren’t simply increasing in volume, they’re also increasing in duration. Callers’ fears often require reassurance before nurses can even begin triaging their
Care News – Winter 2021/2022
Welcome to Care News! In this issue, we discuss the importance of physical safeguards within healthcare’s cybersecurity; how telehealth triage nurses can avoid liability on patient calls; new triage protocols from Dr. David Thompson for hospice care; TriageLogic’s ranking on last year’s Inc. 5000 Fastest-Growing Private Companies list; and much more! Care News – Winter 2021/2022 Update – Dr. Charu Raheja Letter From the CEO: Telehealth
Telehealth Triage Nurses See COVID Call Surges Comparable to 2020
Patient calls regarding COVID-19 have reached or exceeded what triage nurses experienced at the very beginning of the pandemic. This is due to the prevalence of the Omicron variant which overtook Delta before the holidays, and has since escalated anxiety and fear due to its high transmissibility even among the vaccinated. Hospital systems are already stressed in many states, says NPR, “where the number of
Triage Protocols for Hospice Care: A Conversation with Dr. David Thompson
Schmitt-Thompson triage protocols cover a wide range of patient symptoms in both adults and children, and have become the gold standard for dispositions on care. Now, Dr. David Thompson has developed a new set of protocols that can be used in hospice care. TriageLogic is fortunate enough to have had the opportunity to learn from him directly about how these protocols were developed, their purpose,
Healthy Holiday Habits From Telehealth Nurses in the 2nd Year of COVID
It’s no surprise that the holidays are a difficult time for maintaining healthy habits. Alcohol consumption tends to go up, which increases the urge to eat more. Additionally, family gatherings, stress, as well as cases of seasonal affective disorder and depression can all contribute to higher rates of communicable disease. On top of that is the continued influence of the COVID-19 pandemic, the more recent
Using Telehealth Nurses to Create a Concierge Practice
Concierge healthcare may sound like it’s referring to on-call doctors tending only to the super-rich, but the reality is thankfully not so narrow. These subscription-based services are often affordable to the average American, and even preferable to current insurance-driven models. But what you might be surprised to learn is that traditional doctors can use telehealth and telephone nurse triage to reduce patient costs even further
TriageLogic Proud to Be Recognized by Inc. 5000
TriageLogic is excited to announce its ranking on the Inc. 5000 Fastest-Growing Private Companies list this year! Considering how much of a trying time it’s been for business globally — and for healthcare in particular — this recognition is all the more gratifying. It truly would not have been possible without the continued efforts of our entire team. By the Numbers TriageLogic ranked: #340 in
Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth
The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to an emergency pandemic and a heavy demand for telehealth, they’ve also seen an increase in cyberattacks. These have placed medical organizations on high alert to review their network security, as well as their patient data and the vendors who collect it. According to a recent
COVID or Flu? Telephone Nurse Triage Tips for Pediatric Patients
Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about whether their children have contracted COVID or influenza. Their concerns are understandable, especially when there aren’t many differences in symptoms between COVID and flu, and both follow similar treatment. Masks and social distancing last year saw a historically low flu
What are Schmitt-Thompson Protocols?
As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s in regard to a patient’s symptoms, nurses are usually the first line of care. In order to determine if those symptoms can either be managed at home, with a primary care physician, or at the Emergency Room, triage nurses need
Home Health Agencies Using RPM Will Be Rewarded by Medicare
The shift from volume-based care to value-based has extended from hospitals and doctors’ offices to home health agencies. According to Fierce Healthcare, the Centers for Medicare & Medicaid Services (CMS) created a payment model that “incentivizes quality of care improvements without denying or limiting coverage or provision of Medicare benefits for all Medicare consumers and includes updates to payment rates and policies…” This change is
