By Marci Lawing, RN Nursing Director We have previously written about the basic qualities required to be a good telephone triage nurse (see article). Once
The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and
A recent study from the Centers for Disease Control (CDC), reports that the number of cases of disease from mosquito, tick, and flea bites
By Charu Raheja, PhD In modern times, people demand quick access to information and services. Medical care is no different. More and more patients and
In July, we presented data from our nurse triage call center evaluating the disposition given to adult callers when they called a nurse triage line
One in every 3 adults who calls a nurse triage line is told to go to the ER. Find out why. By: Charu G. Raheja,
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse Tips for pediatric offices to give to parents. Research shows that
Triaging patients over the phone is challenging because nurses have limited information available to them. Telephone triage nurses are not able to use touch or
As practices and organizations move to value-based care, medical call centers can play a crucial role in improving the patient experience and the quality of
By Dr. Charu Raheja, Ph.D. Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. There are many
