Are Answering Service Operators Asking the Right Questions?
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to
There’s no question that telephone triage nurses provide a valuable resource for patients seeking guidance on medical care. But like all areas of healthcare, they

In July, we presented data from our nurse triage call center evaluating the disposition given to adult callers when they called a nurse triage line