As the weather heats up, daylight lasts longer, and people spend more time outdoors, tick bites become more common. Ticks are usually active during April
Why should you record your triage calls? That may sound like a silly question, but not everyone does — and that’s a risky decision when
Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized,
You’ve probably heard about the prevailing nursing shortage that’s grown since the beginning of the COVID-19 pandemic. Chances are, your organization has experienced its effects
Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating
The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so
The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant
With the holiday months upon us, it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say difficult, we
By the very nature of their profession, telephone triage nurses can’t physically see their patient callers. This begs the question, what kind of liability do
