Should Nurse Triage Call Centers Record Phone Calls?
May 2, 2022
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Why should you record your triage calls? That may sound like a silly question, but not everyone does — and that’s a risky decision when
CHKD Reduces Medical Message Intake Burden by 60% With TriageLogic
Overcoming Interoperability Challenges in Healthcare With Triage Software and EHR Integration
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How Secure Messaging Enhances Medical Answering Services
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Average Times for Patient Call-Backs From Nurse Triage: Emergent, Urgent, and Non-Urgent
April 18, 2022
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Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized,
Are You Experiencing a Nursing Shortage? Outsourced Telehealth Triage Can Help.
March 28, 2022
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You’ve probably heard about the prevailing nursing shortage that’s grown since the beginning of the COVID-19 pandemic. Chances are, your organization has experienced its effects
Who Can Perform Telephone Triage
March 14, 2022
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Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But
Case Study: Hospital System Partners with TriageLogic for Customized Triage Software and Call Center Support
February 22, 2022
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Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating
The Best Analytics to Benefit Your Nurse Telehealth Triage
February 7, 2022
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The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so
Telehealth Triage Calls Are Taking Longer. Here’s Why, and How to Solve It.
January 25, 2022
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The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant
The 6 Types of Difficult Calls a Telehealth Triage Nurse Should Be Prepared to Take
December 7, 2021
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With the holiday months upon us, it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say difficult, we
Avoid Liability With Proper Documentation for Telehealth Nurse Triage
November 29, 2021
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By the very nature of their profession, telephone triage nurses can’t physically see their patient callers. This begs the question, what kind of liability do
“Real-Time Updates” and “Triage Software Integration” Among Reasons to Use Software with Schmitt-Thompson Nurse Triage Protocols
November 8, 2021
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Healthcare organizations benefit greatly when their nurse triage and telehealth services use a software with Schmitt-Thompson protocols. These have been shown to decrease unnecessary provider
