Basic Qualities of a Good Triage Nurse
Basic Qualities of a Good Triage Nurse By Marci Lawing, RN, BSN and Ravi K. Raheja, MD Telephone Triage Nurses are a special breed. Evaluating an individual’s symptoms over the…
Don’t Compromise on Security
Letter from the Medical Director - Dr. Ravi Raheja The average cost of a data breach in the United States has hit an all-time high of $7.35 million. Just this…
The New Health Care: Value Based Care
CEO Perspective Value-based care is bending the healthcare cost curve, reducing unnecessary medical costs while improving care quality and patient engagement. Yet providers worry value-based reimbursement will negatively impact patient…
Office Exercises for Busy Nurses and Office Staff
While in the workplace we become sedentary due to a lack of movement over an extended amount of time. By being overwhelmed with work to meet deadlines, we forget to…
The Goal of the Telephone Triage Process
The primary goal of the telephone triage process is to deliver safe quality oriented telephone triage partnered with outstanding customer service. The health safety and wellbeing of the patient is…
Employee Spotlight – Rose Moon, RN, BSN
In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She teaches triage nurses and other…
Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers
Important Metrics to Increase Safety and Satisfaction Barton Schmitt MD, one of the authors of the Schmitt-Thompson Protocols, has released a clinical update for the telephone triage nurses. This update…
Triage Levels
By Dr. Ravi Raheja, TriageLogic’s Medical Director and CIO: When a patient has a symptom, determining the appropriate triage level quickly and effectively is critical for several reasons. First, let…
Dr. Ravi Raheja Gives Tips on News4Jax for Staying Healthy During the Game Season
With fall comes cooler temperature, football games, and other fun outdoor activities. But with all the fun, there are also more health-related issues with cooler temperatures, games, and parties. Our…
Nurse Triage Options for ACOs and Medical Organizations: Improving Medical Care and Decreasing Costs
Accountable Care Organizations, or ACOs, are formed by groups of doctors and other healthcare providers. ACOs aim to encourage providers to decrease patients’ health expenses by taking responsibility for the…
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