Happy doctor talks to senior male patient at home.

Using Telehealth Nurses to Create a Concierge Practice

Concierge healthcare may sound like it’s referring to on-call doctors tending only to the super-rich, but the reality is thankfully not so narrow. These subscription-based services are often affordable to the average American, and even preferable to current insurance-driven models. But what you might be surprised to learn is that traditional doctors can use telehealth and telephone nurse triage to reduce patient costs even further

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Logo concept: The words "Inc." in black; the number "5000" in orange, yellow, blue, and navy blue respectively; a circular black band surrounding it that reads "America's Fastest-Growing Private Companies" in white font.

TriageLogic Proud to Be Recognized by Inc. 5000

TriageLogic is excited to announce its ranking on the Inc. 5000 Fastest-Growing Private Companies list this year! Considering how much of a trying time it’s been for business globally — and for healthcare in particular — this recognition is all the more gratifying. It truly would not have been possible without the continued efforts of our entire team. By the Numbers TriageLogic ranked: #340 in

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Stethoscope lays on laptop keyboard.

Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth

The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to an emergency pandemic and a heavy demand for telehealth, they’ve also seen an increase in cyberattacks. These have placed medical organizations on high alert to review their network security, as well as their patient data and the vendors who collect it. According to a recent

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Mother carries their child who wears a white disposable face mask.

COVID or Flu? Telephone Nurse Triage Tips for Pediatric Patients

Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about whether their children have contracted COVID or influenza. Their concerns are understandable, especially when there aren’t many differences in symptoms between COVID and flu, and both follow similar treatment. Masks and social distancing last year saw a historically low flu

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What are Schmitt-Thompson Protocols?

As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s in regard to a patient’s symptoms, nurses are usually the first line of care. In order to determine if those symptoms can either be managed at home, with a primary care physician, or at the Emergency Room, triage nurses need

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Woman checking glucose level with a remote sensor and mobile phone, sensor checkup glucose levels without blood. Diabetes treatment.

Home Health Agencies Using RPM Will Be Rewarded by Medicare

The shift from volume-based care to value-based has extended from hospitals and doctors’ offices to home health agencies. According to Fierce Healthcare, the Centers for Medicare & Medicaid Services (CMS) created a payment model that “incentivizes quality of care improvements without denying or limiting coverage or provision of Medicare benefits for all Medicare consumers and includes updates to payment rates and policies…” This change is

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Dr. Ravi Raheja discusses Delta Variant at Jacksonville Newsroom Channel 4

Triage Nurse Explains Delta Variant: Symptoms, Vaccinations, and Prevention — An Interview With Ravi Raheja, M.D.

The most recent concern for the U.S. regarding COVID-19 has been the spread of the contagious Delta variant. It first appeared in India in December of 2020, spread to the U.K. and other countries, and is now poised to become the dominant strain stateside. This is attributed to its higher transmissibility, as well as lower vaccination rates and reduced social distancing measures. As a result,

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Remote Nurse Triage

Care News – Summer 2021

In this issue of Care News, we cover the three questions medical practices are faced with now that COVID restrictions have loosened; Dr. Ravi Raheja talks about the importance of cybersecurity for protecting your telephone nurse triage and patient data, and addresses the growing cases of COVID-19 in younger age groups; and we highlight the importance of new Schmitt-Thompson protocols that allow triage nurses to

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Cybersecurity specialists reviewing data on computers.

Cybersecurity: How to Safeguard Your Medical Call Center

Healthcare organizations are recognizing the need for heightened cyber defense in the wake of increased ransomware and other malware attacks this year. Becker’s outlines the main points of entry that hackers are likely to exploit, including networks, equipment connected over the Internet of Things (IoT), personal devices, data storage, records disposal, and remote users. That last vector is increasingly important as more patient care shifts

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schmitt thompson

Schmitt-Thompson Update: Telephone Triage Nurses Can Now Schedule Your Telehealth

The pandemic accelerated the use of telemedicine, and indications are that it’s here to stay. Patients and families have largely embraced it as a convenient means of medical care for concerns and questions that do not require an in-person visit, while more providers — including primary care and specialists — have continued to adopt it. As a result of the increasing demand for telehealth, the

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Dr. Ravi Raheja Discusses COVID Case Uptick in Teens

Over the weekend, TriageLogic’s Dr. Ravi Raheja spoke with News Channel 4 about the recent uptick in teen sickness due to COVID-19, addressed parent concerns, and offered precautions that families can take to protect themselves. What factors could be at play for a rise in cases? New strains may be making it easier for the virus to spread, as we’ve seen happen in other countries.

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Press Release: TriageLogic Announces Ebook on Telehealth Trends During the COVID-19 Pandemic

JACKSONVILLE, Fla., June 7, 2021 – TriageLogic has released a study they conducted of their telehealth nurse system during the COVID-19 pandemic that analyzes caller data, protocols used, and general changes in patient behavior to shed light on the efficacy of remote care in the modern medical age. COVID-19 altered many patients’ perceptions of healthcare. So much of the population was afraid of contracting the virus,

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