This video provides an introduction to what protocols are and how they are used by a triage nurse. The lesson teaches the importance of triage and provides information on the historic origins of telephone triage. By watching this video, you will gain a better understanding of what protocols are, how protocols are used in telephone triage, and the different types of protocols that nurses use.

Protocols are a set of algorithms that allow the nurse to ask standardized questions and give consistent care advice to patients. Telephone triage nurses use protocols when assessing their patients. This helps ensure that the information they are providing is standardized and that patients are receiving the most appropriate level of care.

The video focuses on Schmitt-Thompson protocols because they are the most widely used in modern call centers in electronic format. Schmitt-Thompson telephone protocols are symptom based. The goal of the protocols is not to diagnose the patient, but rather to assess the patient’s symptoms and direct them to the appropriate level of care based on the severity of those symptoms. These protocols are comprehensive, meaning that they cover over 99% of all symptoms. In addition to information on Schmitt-Thompson protocols, the video also provides an overview of some features of an advanced nurse triage system. These features include secure texting to the doctor, smartphone apps to patients, direct integration with EMR, and more.

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TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions, all for the purpose of encouraging positive patient behavior and improving access to healthcare. Founded in 2007, the TriageLogic Group now serves more than 9,000 physicians and covers over 25 million lives nationwide. They continue to partner with private practices, hospitals, and corporations throughout the U.S.