Navigating Triage Protocols: Step 1 and 2

Navigating Protocols: Steps 1 and 2, is the first part of the series on Navigating Protocols. This video focuses on the first two steps a nurse performs when taking a triage call – the initial assessment and selecting the correct protocol. In any triage encounter, the goal is always to get the patient to the right level of care at the right time. Protocols provide a standardized approach to each call and act as a reminder of details that could be overlooked. Before watching this video, it is helpful to make sure you have already watched the introductory video, 10 Critical Steps to a Triage Call. 

Before choosing a protocol, the triage nurse must complete an initial assessment. The purpose of the initial assessment is to get a general sense of the appropriate level of care for the patient. After ruling out any life-threatening emergencies, the nurse will use a series of specific and purposeful questions to collect a brief medical history and understand present symptoms. You will learn strategies to build trust with the caller, sort through the most relevant information, and relieve their concerns.

The video will also go over choosing the most appropriate protocol after the initial assessment. Picking the most right protocol is not always easy, but it is very important for avoiding complications and directing the patient to the appropriate level of care. You will go over how triage nurses can pick which protocols to use based on the symptoms that are likely to lead to the highest acuity. The video will also discuss how to use protocols to enhance nursing skills and judgement to fine tune decision making.

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TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions, all for the purpose of encouraging positive patient behavior and improving access to healthcare. Founded in 2007, the TriageLogic Group now serves more than 9,000 physicians and covers over 25 million lives nationwide. They continue to partner with private practices, hospitals, and corporations throughout the U.S.

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