Healthcare organizations are constantly striving to achieve the highest standards of patient care. One effective approach to achieving this is by implementing a nurse triage program. This vital service plays a crucial role in healthcare by helping to determine the severity of symptoms and providing timely and accurate healthcare advice to patients, all through phone calls. However, with numerous options available, it can be challenging to choose the right program or assess the effectiveness of an existing one. 

 

To address this challenge, we present a concise and comprehensive checklist designed to evaluate nurse triage programs. This checklist covers key aspects such as training, standardized protocols, and procedures. It also emphasizes the importance of call etiquette, accreditation, compliance, and maintaining robust cybersecurity measures. By utilizing this checklist, healthcare organizations can assess and enhance their nurse triage program, ensuring the delivery of efficient and high-quality care to their patients.