Effectively Documenting Patient Phone Calls Decreases Liability
By Charu Raheja, PhD In modern times, people demand quick access to information and services. Medical care is no different. More and more patients and medical practices are turning to…
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse Tips for pediatric offices to give to parents. Research shows that about 1 in 10 caregivers…
Advice from Triage Nurses on Early Health Warning Signs for Adults
In July, we presented data from our nurse triage call center evaluating the disposition given to adult callers when they called a nurse triage line (read original). Surprisingly, we found…
Adults Underestimate Their Symptoms – Nurse Triage Saves Lives
One in every 3 adults who calls a nurse triage line is told to go to the ER. Find out why. By: Charu G. Raheja, PhD Often times, as adults,…
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse Tips for pediatric offices to give to parents. Research shows that about 1 in 10 caregivers…
Tips for Successful Patient Triage Calls
Triaging patients over the phone is challenging because nurses have limited information available to them. Telephone triage nurses are not able to use touch or visual cues. These nurses have…
Using Data Analytics to Improve Value-Based Care
As practices and organizations move to value-based care, medical call centers can play a crucial role in improving the patient experience and the quality of care while containing costs. An…
Incorporating Telehealth Nurses in Your Telemedicine Services
By Dr. Charu Raheja, Ph.D. Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. There are many telemedicine options available for each…
How Secure is Your Patient Data?
How Secure is Your Patient Data? As more technology gets implemented to improve healthcare data security has become an increasingly important aspect to consider. Providers need to know that their…
Why Telephone Triage Nurses are a Perfect Complement to Telemedicine
Why Telephone Triage Nurses are a Perfect Complement to Telemedicine Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically…
