The holidays certainly don’t have a shortage of healthcare needs. Many of those will be communicated by way of frustrated or angry patient callers for
Since COVID-19 restrictions have been eased, this fall is already experiencing a surprising surge of respiratory syncytial virus (RSV) in conjunction with flu and the
As a hospital network grows, it can be difficult to standardize health care. This is especially true when it comes to nurse triage, where patient
A nursing shortage was already looming before the pandemic. Since then, it’s only gotten worse. Many nurses are ready for a break from the bedside
Remote patient monitoring (RPM) has already demonstrated its ability to improve patient care and generate revenue. Its home-based, wearable devices have been particularly useful for
Cases of monkeypox have risen considerably over the last few weeks, prompting the Department of Health and Human Services (HHS) to declare it a public
Does your team have difficulty maintaining the appropriate nurse triage coverage due to unpredictable patient call volume? This is especially true when calls come in
As part of the nurse triage process, nurses need to select guided protocols to evaluate patient symptoms and make decisions on their care dispositions. Which
It can be difficult to triage infant health risks over the phone due to the fact that these patients are unable to verbalize why they
Why should you record your triage calls? That may sound like a silly question, but not everyone does — and that’s a risky decision when
