Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However,
Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating
The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so
2021 was an exciting year to say the least, and I’m not referring to the pandemic. The healthcare industry problems that we learned from in
As we welcome the new year and take stock of 2021, I’m excited to reflect on all of the developments we’ve seen when it comes
