Healthcare organizations depend on efficient, reliable communication, especially when it comes to taking initial patient messages. These are often the first points of contact that patients have to express their…
It’s no secret that when temperatures drop, medical offices experience a surge in patient phone calls — particularly when it comes to the flu, COVID, and respiratory syncytial virus (RSV).…
As we know, healthcare costs take a huge toll on the American health system. As reported by CMS, U.S. healthcare spending grew 2.7 percent in 2021, reaching $4.3 trillion or…
When medical providers miss patient phone calls, does that make them liable for poor health outcomes? That’s the argument being made against one Wisconsin doctor facing malpractice complaints after neglecting…
Health care is constantly evolving. We’re not simply talking about new discoveries and medical procedures; we’re also referring to providing better care advice for patients who are trying to understand…
In the world of medical care, accessibility is paramount. Traditional healthcare models may limit access due to geography, patient finances, or a lack of qualified medical professionals. Remote health care…
The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the United States could have a deficit of 124,000 physicians in…
When patients call their doctor’s offices, the first people to greet them are usually front desk receptionists at those practices, or nonclinical phone operators in call centers. Neither are certified…
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps your nurses weren’t given enough…
TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers,…
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