A photo of a nurse smiling while in a us doctors office with a phone headset on next to a computer that shows TriageLogic Software on the computer

Evaluating a Nurse Triage Program: The Essential Checklist

Nurse providing triage services over the phone in a clinical environment

How to Hire a Nurse Triage Company: The 2026 Buyer’s Guide

Retrieved previously provided alt text referenceMedMessage Automate automated patient intake workflow showing structured intake to nurse review to scheduled visit

Press Release: TriageLogic asks… “Are your nurses unavailable, or is it your intake process?”

Nurse using dual monitors to review and document patient information during a medical message intake process in a clinical office setting.

Communication Breakdowns Are Still a Major Healthcare Risk: How Medical Message Intake Solves Them

Nurse providing at-home care by checking a patient’s blood pressure, representing nurse triage for hospital-at-home programs.

How Does the Shift to Hospital-at-Home Programs Affect Nurse Triage Services?

A comparison of AI triage and structured nurse-led triage. A digital AI head hovers behind call center nurses who are using triage software for clinical decision support.

As an AI Psychiatric Triage Model Faces Scrutiny, Structured Nurse Triage Still Sets the Standard

Demographics of Patients with Urgent Symptoms in a Nurse Triage Center

We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.

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Mental Health and Nurse Triage Calls During COVID-19

According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we’ve collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.

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