RPM’s One Problem: Not Enough Nurses
June 7, 2021
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Remote Patient Monitoring (RPM) can be one of the most effective programs you can implement to manage the care of your patients suffering from a
Fragmented Systems Put Patient Calls at Risk: What Hospital Leaders Should Expect From Nurse Triage Software
When Patient Calls Overwhelm Your Workflow: Integrating Nurse Triage With EHR Systems
Why Nurse-Led Triage — Supported by Technology — Catches What Automation Alone Misses
Say Goodbye to Manual Messages: How Automated Medical Message Intake Captures Patient Requests 24/7
How Nurse Triage Software for Medical Practices Improves Patient Care — and Reduces Daily Stress
Stop the Late-Night Provider Pages: Medical Call Center Workflow Management With 24/7 Nurse Triage
Emergency Symptoms Most Commonly Missed by Adults – A Review of Triage Nurse Calls
April 6, 2021
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Triage nurses use Schmitt-Thompson protocols to determine which symptoms are serious. However, sometimes symptoms that patients don’t think are serious, such as headache or chest
The 5 levels of Telephone Nurse Triage
March 23, 2021
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When a telephone triage nurse evaluates a patient, she has to properly evaluate the severity of the symptoms presented to determine the correct disposition. TriageLogic
Demographics of Patients with Urgent Symptoms in a Nurse Triage Center
March 12, 2021
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We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.
How Insurance Reimbursements Makes Remote Patient Monitoring Profitable for Healthcare Organizations
February 15, 2021
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The COVID-19 pandemic has encouraged healthcare organizations and physicians to adopt remote healthcare more readily — from telehealth visits to remote patient monitoring (RPM). The
Mental Health and Nurse Triage Calls During COVID-19
February 8, 2021
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According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we’ve collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.
Does Telephone Nurse Triage Save Lives during COVID-19? A Look at COVID-19 Data from our Nurse Triage Medical Call Center
December 2, 2020
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Nurse triage has the potential to save patient lives. Patients often don’t know what symptoms may be signs of serious medical problems. Using a set of standardized protocols, telephone triage nurses assess patient symptoms and determine which ones are most serious and may need immediate medical attention.
Data on Nurse Triage During COVID-19
November 5, 2020
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As the COVID-19 pandemic continues to underscore the need for telephone medicine, medical call centers can play a crucial role in improving the patient experience and quality of care while containing costs.
Saving Health Care Dollars By Decreasing ER Visits
November 11, 2019
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We look at outcomes from advice given by triage nurses to patient callers, which can save health care dollars and decrease morbidity and mortality.
Quantifying How Nurse Triage Decreases Morbidity and Mortality
November 4, 2019
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We look at the treatment advice data from our patient interaction to understand the problem of people mis-evaluating the seriousness of their symptoms.