A block with a blue medical cross and shield is set on a keyboard, representing data security in remote patient monitoring.

Addressing Data Security in Remote Patient Monitoring

Front facade of CHKD hospital.

CHKD Reduces Medical Message Intake Burden by 60% With TriageLogic

A medical record filing system is superimposed over a doctor working on their laptop.

Overcoming Interoperability Challenges in Healthcare With Triage Software and EHR Integration

Two people apply sunscreen on their arms while sitting on a beach towel.

What to Remind Your Patients About UV Awareness This Summer

Headshot of a nurse answering a patient call using a landline phone.

Best Practices for Managing High Call Volumes in Triage

A clinician uses a tablet to check medical intake and secure messages. Icons representing a patient file hover above the tablet.

How Secure Messaging Enhances Medical Answering Services

Demographics of Patients with Urgent Symptoms in a Nurse Triage Center

We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.

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Nurse Triage Explains COVID-19 Vaccine Protocols

The COVID-19 vaccine is here, and a new virus with a new vaccine means new protocols for triage nurses. Triage nurses play an important role in times like these; many patients have questions about the vaccine and if what they are feeling after receiving it is normal. A couple of COVID-19 vaccines require two shots spread apart to be effective, though there are new vaccines which only requires one. In this article, we’ll tell you about the new triage COVID-19 vaccine Schmitt-Thompson vaccine protocols, and what kind of outcomes to expect.

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Mental Health and Nurse Triage Calls During COVID-19

According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we’ve collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.

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