Why Call Centers Need Smarter Tools If you manage or oversee a healthcare call center, you’re already familiar with the pressure that comes with high
When hospitals and doctor offices think about improving continuity of care, they often run into a major hurdle with limitations on data-sharing. Interoperability challenges in
July is UV Awareness Month: an appropriate time to emphasize the risks of ultraviolet (UV) radiation, as well as how we can better protect each
If you’re a hospital administrator or a doctor’s office manager, you already know how chaotic high call volumes can get — especially for your nurse
Remote patient monitoring (RPM) has become a critical tool for managing chronic care, reducing hospital readmissions, and improving overall patient wellness. Plus, due to the
Regardless of who answers the phones when your patients call, it matters how well those interactions are documented — not just for getting patients to
Patient safety is a top concern for providers, but they aren’t always available when patients need them. How often do you find that patients experience
As a hospital administrator, you probably face three consistent challenges: keeping up with patient volume, maintaining patient satisfaction, and avoiding unnecessary hospitalizations. A turnkey nurse
Chronic care management can be difficult for two key reasons: first, the inability to maintain accurate data on patient health in between visits; second, having
At a time when pretty much everyone has a cell phone, efficient call handling is a foundational component of medical care. When patients call hospitals
