How to Calm an Anxious Parent as a Telephone Triage Nurse
By Dr. Ravi Raheja Telephone Triage nurses play an important role in assessing sick patients over the phone and directing them to the appropriate level of care. In addition to…
Emergency Room or Not
How Triage Nurses Are Making a Difference There are many times when the triage nurse is able to redirect the caller to a less expensive treatment option that allows them…
Triaging the Mysteries of Abdominal Pain
Triaging the Mysteries of Abdominal Pain By Marci Lawing, RN Stomach pain is something almost everyone experiences from time to time. Abdominal pain is a common reason patients call nurse…
Advice from Triage Nurses on Early Health Warning Signs for Adults
In July, we presented data from our nurse triage call center evaluating the disposition given to adult callers when they called a nurse triage line (read original). Surprisingly, we found…
Adults Underestimate Their Symptoms – Nurse Triage Saves Lives
One in every 3 adults who calls a nurse triage line is told to go to the ER. Find out why. By: Charu G. Raheja, PhD Often times, as adults,…
Building Trust in Telephone Nurse Triage
Building Trust in Telephone Nurse Triage The nurse-patient relationship is an important part of any patient's total treatment plan. Trust is an essential component of that relationship and helps to…
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse
Top 5 Reasons INFANTS are Sent to the Emergency Room by a Triage Nurse Tips for pediatric offices to give to parents. Research shows that about 1 in 10 caregivers…
Outcomes When Infants Are Triaged by a Nurse Line
One in 10 parents who call a nurse triage line on behalf of their infants is told to go to the ER. By: Charu G. Raheja, PhD Pediatricians understand that…
Triaging Newborns and Comforting New Parents Part 2
In this blog series, we have explored some important issues to be aware of when triaging newborns and normal newborn reflexes. These included normal newborn reflexes, the cuddle paradox, poor…
Triaging Newborns and Comforting New Parents: Part 1
Triaging Newborns and Comforting New Parents: Part 1 By Marci Lawing, RN Normal Reflexes and Symptoms of Illness Newborns can be especially difficult to triage because there are 2 or more…
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