An illustration of a nurse handling a patient call while fragmented systems and EHR dashboards fail to communicate across healthcare platforms.

Fragmented Systems Put Patient Calls at Risk: What Hospital Leaders Should Expect From Nurse Triage Software

Illustration of nurse triage call documentation being saved and integrated into an electronic health record (EHR).

When Patient Calls Overwhelm Your Workflow: Integrating Nurse Triage With EHR Systems

A teddy bear holding a stethoscope and a red heart symbolizes compassionate nurse-led triage and patient safety.

Why Nurse-Led Triage — Supported by Technology — Catches What Automation Alone Misses

A side-by-side image of a nurse recording symptoms during a patient call and a distressed patient calling for help, highlighting the risks of incomplete manual messages.

Say Goodbye to Manual Messages: How Automated Medical Message Intake Captures Patient Requests 24/7

A nurse uses triage software with a headset on to assess patient symptoms and document care in a medical office.

How Nurse Triage Software for Medical Practices Improves Patient Care — and Reduces Daily Stress

A tired physician sits at their desk and rests their head in their hands, illustrating challenges in medical call center workflow management.

Stop the Late-Night Provider Pages: Medical Call Center Workflow Management With 24/7 Nurse Triage

Is it the Flu or COVID-19? How to Tell the Difference

As the flu begins to spread alongside COVID-19, it is more important than ever to understand the differences between the viruses and what to do if you suspect you have been infected. Careful action and preventive measures can help keep you and others safe and reduce the burden on health systems.

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The Advantage of Telephone Triage for Patients Who Need Chronic Care

Chronic care management (CCM) involves facilitating care in-between physician office visits for patients with multiple chronic conditions. Care coordination between office visits can help individuals follow their care plan, adhere to their medication regimen, and keep doctor appointments. It can also help identify and pre-empt issues with the potential to turn into health tragedies.

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Tips to Ensure a Successful Patient Call

Patient triage via phone can be challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training, and instinct.

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Exercises and Tips to Help Reduce Stress on the Body During the COVID-19 Pandemic

The pandemic means that many people are staying at home and are more stationary throughout the day. This can have a negative effect on your physical and mental health that in return can negatively affect your work. To stay motivated and keep energy levels up, there are many exercises, stretches, and tips you can complete to reduce stress on the body throughout the day.

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How Schmitt-Thompson Protocols Help Hospitals and Medical Practices

Telephone triage protocols help triage nurses maintain a quality of care on a consistent basis. They are important for doctors to delegate workloads, standardize procedures, and give nurses decision support. Hospitals can use these protocols to maintain the proper flow for their patients, ensure patients are receiving the correct advice for the symptoms presented, save money, and ultimately save lives.

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