Resilience, Leadership, and Nurse Triage: Dr. Charu Raheja’s Story on REfresh
TriageLogic’s CEO, Dr. Charu Raheja, recently joined host Donna Orender on the REfresh podcast to talk about bridging the gap between entrepreneurship, healthcare access, and resilience you can’t learn in the boardroom. Much of her interview focused on her own healthcare experiences — including the loss of her father from a heart attack and a stroke that almost left her permanently paralyzed — and how
Is This Anxiety or Something More? Understanding Panic Attack vs. Heart Problem Symptoms
Why Chest Symptoms Can Be Confusing, and How Nurse Triage Helps When someone starts experiencing chest tightness, a racing heartbeat, or sudden shortness of breath, it’s natural to wonder what’s happening. Is it a panic attack, stress, or an indication of a heart problem? Many callers contact a nurse triage line because these symptoms can feel identical in the moment, making it difficult to know
Reduce PHI Exposure in Medical Message Intake by Using Secure Text and Dynamic Forms
Why PHI Exposure in Medical Message Intake Is a Growing Concern It’s no secret that hospital systems are consistently targeted by malware. Since medical intake is the starting point for any patient request, it’s also a key point of risk. When front desks are already overwhelmed with high call volume, though, it may feel like there isn’t enough infrastructure in place that can simultaneously help
Protect Patient Data and Reduce Liability: Why Triage Software Documentation Matters
The Role of Documentation in Modern Hospital Triage Imagine a patient calling after hours with chest discomfort that “comes and goes.” The triage nurse asks a few questions, gives guidance, and documents the interaction as best they can before moving on to the next call. The next morning, the primary provider reviews the note but sees that key details are missing, the urgency isn’t clear,
Why Data-Driven Nurse Triage Delivers More Consistent Care Than Internal Coverage
The Challenge of Consistency in Nurse Triage After-hours patient calls rarely follow a predictable pattern. Symptoms vary, and if urgency is unclear, clinicians may be forced to make decisions with limited context and time. For many practices, internal nurse or provider call rotation may feel familiar, but that familiarity does not always translate to consistent patient guidance. This is why data-driven nurse triage can offer
When Patient Calls Turn Into Care Delays: The Hidden Risk in Hospital Message Intake
Why Care Is Often Delayed Care delays don’t always start with a missed diagnosis or a clinical error. More often, they begin with a patient request that isn’t captured clearly, routed correctly, or documented in time. Hospital message intake is a critical part of patient safety and front desk operations, yet it may not be managed as closely as other areas. What may appear to
Clinical Call Center Compliance: Why Nurse Triage Software Matters for Healthcare Teams
Compliance Is Becoming Harder to Maintain in Healthcare Call Centers For managers, clinical call center compliance is about more than adhering to policy. It directly affects the safety of your patients, how prepared your team is to be audited, and how well your organization manages (and minimizes) risk. If you’re experiencing higher-than-normal call volume, whether due to seasonal events or simply an increase in patient
Standardize After-Hours Clinical Coverage With Licensed RNs, Proven Protocols, and Real Results
Are Your After-Hours Patient Calls Going Unanswered? If you’re seeing a lot of patient calls go unanswered or delayed because they come in after your office is closed, you may be wondering whether managing these requests should remain an internal service or be outsourced to a licensed team. After-hours clinical coverage may be the solution you need to enhance patient safety, reduce provider liability, and
Holiday Heart Syndrome Risks: When Patients Should Seek Care for Seasonal Cardiac Symptoms
How Seasonal Habits Increase Holiday Heart Syndrome Risks The holidays are often associated with celebration, travel, and time with loved ones, but they can also be hard on the cardiovascular system. Changes in routine, increased alcohol consumption, heavy meals, emotional stress, and cold-weather exertion all contribute to a lesser-known condition called holiday heart syndrome (HHS). It’s important for patients to understand holiday heart syndrome risks
Understanding Seasonal Affective Disorder: How TriageLogic Supports Winter Mental Health
Seasonal Affective Disorder Affects Millions Each Year With less daylight and lower temperatures, many people start to notice shifts in mood, motivation, and sleep patterns. While these seasonal changes can be subtle, plenty of people experience more extreme and challenging symptoms that fall under seasonal affective disorder. SAD is a recurrent, clinically recognized condition that impacts millions of patients each year, yet it often goes
Smarter Call Handling: How Medical Answering Services Can Finally Work With Your EHR
Medical answering services aren’t just struggling with keeping patient requests accurate; they also need the ability to share those messages completely and easily with the rest of their teams. Traditional phone setups for medical practices are usually reliant on front office operators or call centers, but the information they manage may not always get to the right people. If you’re experiencing the same issues, it’s
Press Release: TriageLogic Expands Global Health Access in Emerging Markets With Core Clinical Decision Support
TriageLogic, a leading provider of nurse triage solutions and clinical decision support, is moving to significantly expand access to essential health care for underserved populations across Africa, South America, and other emerging markets thanks to a strategic collaboration with PERSOWN Connect, a U.S.-based MedTech and FinTech SaaS company. This partnership places TriageLogic’s core triage intelligence and evidence-based protocols at the center of a new delivery model, combining telehealth