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MedMessage Assist: Relay Accurate Information

How does it work?

  • The module analyzes the initial complaint captured by your answering service
  • Then it evaluates text entered by an operator and prompts them as needed

How It Works

  • Patient calls and talks to an agent
  • As front desk handles the call, they are alerted to check off additional questions as necessary

Key Features

  • AI automatically detects the messages
  • No need for additional training

Special Features

  • Minimum increase in call time
  • Integrates directly with your system
  • Affordable

WHY USE MED MESSAGE ASSIST

  • MMA augments about 35% of initial messages to get the provider relevant symptoms.
  • MMA indicates the urgency in over 99% of calls that end up being a 911 or urgent disposition.
  • Improves accuracy and consistency regardless of operator experience or training.
AI White Paper cover image of nonclinical operators taking patient phone calls for a healthcare provider's office.

Download our FREE White Paper HERE

Med Message assist is an Augmented Intelligence-based module developed by a physician

You send a more accurate message

Integrates easily with your existing answering service to provide a seamless experience 

WHAT DOES MedMessage Assist not do?
MMA does not collect or store PHI
MMA does not allow non-clinical operators to make medical decisions

Contact Us
"We are excited that we are now able to talk more accurate messages without extra training for the staff."
Jason Miller

MedMessage Assist® Examples

Initial Entry by the Operator

Additional Information Added by MedMessage Assist®

Patient Disposition by
Triage Nurse

Back and stomach pain

Patient is pregnant, with No urination for 8+ hours

Go to Labor and Delivery Now

Pain in leg and hip

Chest pain

Call EMS 911 Now

Prescription refill for vertigo

Possible weakness or numbness of the arm, leg or face

Call EMS 911 Now

Initial complaint: I need a prescription refill for vertigo

After MMA: I need a prescription refill for vertigo: the patient is having weakness of arm, leg, and face

Decrease Liability and Train Faster

TriageLogic medial answering services offering remote patient care

Are Your Providers Looking for Nurse Telehealth?

  • All dispositions made using Schmitt-Thompson protocols. 
  • Custom instructions allow nurses to become an extension of your practice.
  • Nurses send HIPAA-compliant texts to your MDs.
  • URAC accredited.
Learn more