In early 2025, a leading pediatric health system in Virginia took a bold step toward modernizing patient access — one that’s already reshaping their operations
How accurate are the medical messages that your nonclinical operators send to your providers? According to Gilman and Bedigian, LLS, a law firm that specializes
As a hospital network grows, it can be difficult to standardize health care. This is especially true when it comes to nurse triage, where patient
As health systems grow, they may find it difficult to treat patient calls and requests equally across all providers in their network. This is where
In the United States, about 100 million messages are relayed to doctors and nurses every month. About one in six calls have a symptom that
Depression and suicide have been on the rise, up 33% from 1999 to 2017. One way to prevent suicide is by implementing a strong telephone
As the weather heats up, daylight lasts longer, and people spend more time outdoors, tick bites become more common. Ticks are usually active during April
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating
Any time that a triage nurse speaks to a patient caller about their symptoms, they need to include callback instructions. These are meant to guide
