The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to an emergency pandemic and a heavy demand for telehealth, they’ve…
Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about whether their children have contracted…
When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions that complicate identifying their pain’s…
As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s in regard to a patient’s…
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to ask questions regarding the reason…
Healthcare organizations are recognizing the need for heightened cyber defense in the wake of increased ransomware and other malware attacks this year. Becker’s outlines the main points of entry that…
The past year and a half has redefined the healthcare industry. Hospital systems and practices were forced to adapt to a global pandemic while offering chronic or emergency care. The…
Remote Patient Monitoring (RPM) can be one of the most effective programs you can implement to manage the care of your patients suffering from a chronic disease. Wearable devices track…
Telephone nurse triage is a system that requires the work of dedicated nurses who can think on their feet in order to quickly and accurately direct callers to take the…
When people have health concerns, particularly when practices are closed, they may seek care from an emergency room (ER) because they are not sure about the severity of their own…
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One patient, one nurse, one call at a time.
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