Should Nurse Triage Call Centers Record Phone Calls?
May 2, 2022
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Why should you record your triage calls? That may sound like a silly question, but not everyone does — and that’s a risky decision when
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Self-Care Tips for Physicians, Telehealth Triage Nurses, and Office Managers
February 15, 2022
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Due to the long hours they work and the number of patients they see, it can be easy for physicians, nurses, and office managers to
The 6 Types of Difficult Calls a Telehealth Triage Nurse Should Be Prepared to Take
December 7, 2021
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With the holiday months upon us, it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say difficult, we
Avoid Liability With Proper Documentation for Telehealth Nurse Triage
November 29, 2021
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By the very nature of their profession, telephone triage nurses can’t physically see their patient callers. This begs the question, what kind of liability do
Cybersecurity Best Practices for Healthcare, Telehealth, and Nurse Triage
November 15, 2021
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Most medical organizations are not adequately prepared when it comes to their cybersecurity. According to a recent survey of 4,500 cybersecurity professionals, only 4 percent
TriageLogic Proud to Be Recognized by Inc. 5000
October 4, 2021
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TriageLogic is excited to announce its ranking on the Inc. 5000 Fastest-Growing Private Companies list this year! Considering how much of a trying time it’s
Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth
September 27, 2021
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The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to an emergency pandemic and a
COVID or Flu? Telephone Nurse Triage Tips for Pediatric Patients
September 13, 2021
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Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about
Case Study: Using Schmitt-Thompson Protocols to Triage Acute Pain
September 7, 2021
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When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions
What are Schmitt-Thompson Protocols?
September 1, 2021
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As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s