Self-Care Tips for Physicians, Telehealth Triage Nurses, and Office Managers
Due to the long hours they work and the number of patients they see, it can be easy for physicians, nurses, and office managers to neglect their own wellness. That’s…
The 6 Types of Difficult Calls a Telehealth Triage Nurse Should Be Prepared to Take
With the holiday months upon us, it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say difficult, we refer to those that are…
Avoid Liability With Proper Documentation for Telehealth Nurse Triage
By the very nature of their profession, telephone triage nurses can’t physically see their patient callers. This begs the question, what kind of liability do they face when they provide…
Cybersecurity Best Practices for Healthcare, Telehealth, and Nurse Triage
Most medical organizations are not adequately prepared when it comes to their cybersecurity. According to a recent survey of 4,500 cybersecurity professionals, only 4 percent reported they were from healthcare.…
TriageLogic Proud to Be Recognized by Inc. 5000
TriageLogic is excited to announce its ranking on the Inc. 5000 Fastest-Growing Private Companies list this year! Considering how much of a trying time it’s been for business globally —…
Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth
The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to an emergency pandemic and a heavy demand for telehealth, they’ve…
COVID or Flu? Telephone Nurse Triage Tips for Pediatric Patients
Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about whether their children have contracted…
Case Study: Using Schmitt-Thompson Protocols to Triage Acute Pain
When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions that complicate identifying their pain’s…
What are Schmitt-Thompson Protocols?
As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s in regard to a patient’s…
Are Answering Service Operators Asking the Right Questions?
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to ask questions regarding the reason…
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