Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps
We recently discussed why a nurse triage service is important for helping patients avoid unnecessary ER visits. The same holds true for those patients who
Today’s push for all-things-digital extends well into healthcare, particularly when it involves nurse triage and electronic health records. Whereas triage nurses were once strictly phone-based
Thanks to the expansion of telehealth, patient interactions are being conducted increasingly via phone, video chat, and texting solutions. At the forefront of this technology
As we celebrate July 4th and spend more time outdoors, one thing to be particularly aware of is the risk of becoming dehydrated. Even for
Medical message intake challenges, such as those related to properly vetting patient calls, continue to pose significant obstacles in urgent care settings. Despite its prevalence,
Traditional training for nonclinical operators to perform medical message intake often requires about a month: first, a week to learn how to be an operator,
Remote patient monitoring (RPM) has revolutionized healthcare by enhancing access to care, improving patient outcomes, and reducing provider costs, particularly when it comes to chronic
Nurse triage is essential for managing patient calls both during and after normal business hours. If you outsource this service and aren’t satisfied with their
Telephone triage nursing is a specialized sector in the healthcare industry that requires a unique skill set. Training nurses for telephone triage is a rigorous
