When patients call their doctor’s offices, the first people to greet them are usually front desk receptionists at those practices, or nonclinical phone operators in
While Schmitt-Thompson triage protocols are highly effective for evaluating patients’ symptoms, critical thinking in nurse triage is a vital skill providers must use when determining
As students return to the classroom, it’s common for a certain percentage to contract and spread diseases. Students recognize this fact, and — up until
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps
We recently discussed why a nurse triage service is important for helping patients avoid unnecessary ER visits. The same holds true for those patients who
Today’s push for all-things-digital extends well into healthcare, particularly when it involves nurse triage and electronic health records. Whereas triage nurses were once strictly phone-based
Thanks to the expansion of telehealth, patient interactions are being conducted increasingly via phone, video chat, and texting solutions. At the forefront of this technology
As we celebrate July 4th and spend more time outdoors, one thing to be particularly aware of is the risk of becoming dehydrated. Even for
Medical message intake challenges, such as those related to properly vetting patient calls, continue to pose significant obstacles in urgent care settings. Despite its prevalence,
Traditional training for nonclinical operators to perform medical message intake often requires about a month: first, a week to learn how to be an operator,
