Traditional training for nonclinical operators to perform medical message intake often requires about a month: first, a week to learn how to be an operator, then an additional two for…
Remote patient monitoring (RPM) has revolutionized healthcare by enhancing access to care, improving patient outcomes, and reducing provider costs, particularly when it comes to chronic care management. Successful RPM programs…
Nurse triage is essential for managing patient calls both during and after normal business hours. If you outsource this service and aren’t satisfied with their current performance, you may decide…
Telephone triage nursing is a specialized sector in the healthcare industry that requires a unique skill set. Training nurses for telephone triage is a rigorous process that must take into…
Simulated patients can take many forms, yet they all serve the same purpose: to provide a safe and controlled environment for nurses to practice their skills. Nurses can make mistakes…
Triage nurses play a critical role in helping patients determine whether they should be seen in-person by a doctor, or can manage their symptoms at home. But triage education can…
Doctors receive patient messages for a variety of reasons, including health concerns, prescription refill or appointment requests, and questions about test results. Medical answering services have become an essential part…
Have you recently created a telephone or telehealth nurse triage business, or are you looking to expand one that you currently operate? Doing either may seem difficult, which is why…
Data is king in today’s health care. Physicians who aim to provide quality care to their patients — and make the best budget-based decisions for their resources — must be…
If you use a medical answering service to manage your patient calls, do you have a means of measuring their accuracy? We ask because the cost of inaccurate medical messages…
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