8 Skills That Are Essential to Your Nurse Triage Training
Triage nurses play a critical role in helping patients determine whether they should be seen in-person by a doctor, or can manage their symptoms at home. But triage education can…
Why Should Doctors Care More About the Quality of Their Medical Answering Services?
Doctors receive patient messages for a variety of reasons, including health concerns, prescription refill or appointment requests, and questions about test results. Medical answering services have become an essential part…
How to Start — and Grow — Your Nurse Triage Business
Have you recently created a telephone or telehealth nurse triage business, or are you looking to expand one that you currently operate? Doing either may seem difficult, which is why…
Medical Call Center Software That Tracks Nurse Productivity and Patient Care Dispositions
Data is king in today’s health care. Physicians who aim to provide quality care to their patients — and make the best budget-based decisions for their resources — must be…
What Is the True Cost of Inaccurate Medical Messages?
If you use a medical answering service to manage your patient calls, do you have a means of measuring their accuracy? We ask because the cost of inaccurate medical messages…
Important Tips for Triage Nurses When Addressing Heart Health for Patient Callers
February may be American Heart Month, but it’s an aspect of health care that’s relevant year-round. According to the CDC, cardiovascular disease is still the leading cause of death for…
TriageLogic Announces Nurse Triage AI Training for Hospitals and Organizations
TriageLogic is excited to offer a new, two-week course for triage nurse trainees. It expands on the concepts and procedures touched on briefly in its Learning Center, while incorporating elements…
Triage Nurses Can Now Use Secure Chat With Doctors to Improve Patient Care and Efficiency
Traditional HIPAA-secure chat features require doctors to download apps to their phones and then register them before sending and receiving messages. Most of these secure messaging apps also cost anywhere…
Press Release: Checklist to Ensure Patient Care Quality in Nurse Telehealth Triage
How do you ensure patient care quality when it comes to nurse telehealth triage? Whether you use an outsourced nurse triage service or you want to license software and use your…
Tips for Medical Answering Services to Improve Agent Satisfaction and Message Intake
Many practices hire nonclinical staff to answer phones and pass along medical messages to nurses and physicians. In addition, companies known as medical answering services may be contracted by doctors’…
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