Accountable Care Organizations Can Decrease Unnecessary Patient Expenses with Nurse Triage  Accountable Care Organizations (ACOs) are designed to encourage high-quality and less expensive treatments for

Tips for Triage Nurses and Telehealth Professionals with Anxious Callers  Anxiety is as individual and personalized as pain is.  Any medical professional, for instance a

Engaging Patients During a Nurse Triage Call and Developing Trust  The nurse-patient relationship is one that is like no other. On any telehealth call, such

A Customized Follow-up Plan to Reduce Hospital Readmissions When patients get discharged after a hospital visit, it can be difficult for them to follow or

Charting by Exception –Triage Patients Efficiently in Your Medical Call Center When triaging patients in your medical call center, charting by exception is the most

Decrease Medical Liability with Effective Documentation of Patient Calls By Charu Raheja, PhD   Many patient interactions begin with a phone call. Often, physicians and

Triaging Elderly Patients By Nurse Manager, Marci Lawing, RN, BSN Telephone triage nurses have an extra challenge when working with the elderly. Triage nurses are

What Makes a Good Telephone Triage Nurse By Marci Lawing, RN, BSN Telephone Triage Nurses are a special breed. Evaluating an individual’s symptoms over the