Telephone nurse triage is all about questions. To properly separate patients’ conditions into levels of severity, the right questions need to be asked in the right order.
Running a medical call center requires specialized experience especially when the calls include health issues and protected health information.
Patient triage via phone is often challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training and instinct.
We look at outcomes from advice given by triage nurses to patient callers, which can save health care dollars and decrease morbidity and mortality.
Five major reasons adults are sent to the ER include: difficulty breathing, abdominal pain, chest pain, back pain, and post-operative concerns.
Schmitt-Thompson released a clinical update addressing the rising use of electronic cigarettes. The CDC is reporting an outbreak of lung injury from smoking e-cigs.
Custom orders help improve patient health and continuity of care by providing telephone triage nurses with doctor-specific orders.
Hospitals wanting to add nurse triage capabilities to their existing contact centers must have a robust triage software platform in place, one that will integrate with their existing EMR.
Outsourced telephone triage nurses can help your patients stay healthy while your office is closed. Day time triage protocols are also important for your own nurses to document and evaluate patients.
Telephone triage requires nurses to make care advice decisions based on patient symptoms. Standardized daytime protocols for patient phone calls is vital to your patient’s health and it will vastly improve your value-based care.
