Understanding your patients and the environment around them is vital to the success of a practice or healthcare organization. Having software that can effortlessly gather data and statistics is valuable for maintaining proper patient care and creating service offerings to best serve your communities.
Triage levels indicate the appropriate level of care for each patient depending on the symptoms they are experiencing and their medical history. Determining the appropriate triage level in a quick, effective manor is critical for patient safety, peace of mind, and cost-effective care.
Doctors Schmitt and Thompson have created a standardized set of questions and dispositions based on patient symptoms to ensure that nurses give the same, high-quality standard of care every time a patient calls.
Dr. Ravi Raheja, medical director and CTO of TriageLogic, teamed up with Spry Health to talk about monitoring at-risk patients during the COVID-19 pandemic on April 10th, 2020. The group discussed options for remote patient care and telehealth solutions to help patients virtually.
As the coronavirus pandemic progresses, nurse triage is playing a critical role in helping healthcare organizations, hospitals and practices manage their overwhelmed systems. As the weeks passed since the original national emergency announcement, our nurse triage center has observed some important trends on what callers are experiencing.
This article focuses on emergency solutions that can be implemented quickly in a time of crisis, such as utilizing a coronavirus-trained non-clinical hotline, virtual medical visits, and tools for training office nurses.
Telephone nurse triage is all about questions. To properly separate patients’ conditions into levels of severity, the right questions need to be asked in the right order.
Running a medical call center requires specialized experience especially when the calls include health issues and protected health information.
Patient triage via phone is often challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training and instinct.
We look at outcomes from advice given by triage nurses to patient callers, which can save health care dollars and decrease morbidity and mortality.
