Patient triage via phone is often challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training and instinct.

Custom orders help improve patient health and continuity of care by providing telephone triage nurses with doctor-specific orders.

Hospitals wanting to add nurse triage capabilities to their existing contact centers must have a robust triage software platform in place, one that will integrate with their existing EMR.

Outsourced telephone triage nurses can help your patients stay healthy while your office is closed. Day time triage protocols are also important for your own nurses to document and evaluate patients.

Telephone triage requires nurses to make care advice decisions based on patient symptoms. Standardized daytime protocols for patient phone calls is vital to your patient’s health and it will vastly improve your value-based care.