Registered nurse at a clinic desk taking a patient call, illustrating how nurse lines support healthcare access and cost savings.

Nurse Lines: What They Actually Cost Clinics and Why Silence Costs More

Licensed RN staffing a 24/7 nurse triage line at a modern clinical call center workstation

24/7 Nurse Triage Line: RN Coverage That Protects Patients

Rural health transformation program hospitals administrators and nurses collaborating outside a critical-access hospital at golden hour

Rural Health Transformation Program Hospitals (RHTP): Where are the Funds?

Nurse and front-desk coordinator reviewing organized patient call routing on tablets in a bright medical office.

Phone Triage Software: How Automated Calls get Sorted

Registered nurse in scrubs using a telephone headset to conduct a patient triage call at a clinical desk.

Triage Nurse Meaning: Clinical Judgment in Practice

Parent making an after-hours medical call at night while child rests safely at home.

After Hours Medical Answering Service: RN Triage Guide

Nurse Triage Explains COVID-19 Vaccine Protocols

The COVID-19 vaccine is here, and a new virus with a new vaccine means new protocols for triage nurses. Triage nurses play an important role in times like these; many patients have questions about the vaccine and if what they are feeling after receiving it is normal. A couple of COVID-19 vaccines require two shots spread apart to be effective, though there are new vaccines which only requires one. In this article, we’ll tell you about the new triage COVID-19 vaccine Schmitt-Thompson vaccine protocols, and what kind of outcomes to expect.

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Remote Nurse Triage

Care News – Spring 2021 – Lessons From the Pandemic, Triaging Tips, and Covid Data E-Book

In this issue of Care News, you’ll hear from our CEO Dr. Charu Raheja about the lessons we’ve learned from COVID and how we plan to move forward. You will also hear from our Medical Director Dr. Ravi Raheja about the exciting new world of remote patient monitoring. Along with a few words from our new partnership with Analog Devices, you will be updated on important information in the remote nurse triage world!

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Data on Nurse Triage During COVID-19

As the COVID-19 pandemic continues to underscore the need for telephone medicine, medical call centers can play a crucial role in improving the patient experience and quality of care while containing costs.

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The Advantage of Telephone Triage for Patients Who Need Chronic Care

Chronic care management (CCM) involves facilitating care in-between physician office visits for patients with multiple chronic conditions. Care coordination between office visits can help individuals follow their care plan, adhere to their medication regimen, and keep doctor appointments. It can also help identify and pre-empt issues with the potential to turn into health tragedies.

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Tips to Ensure a Successful Patient Call

Patient triage via phone can be challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training, and instinct.

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