Any time that a triage nurse speaks to a patient caller about their symptoms, they need to include callback instructions. These are meant to guide
Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about
When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions
As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s
The shift from volume-based care to value-based has extended from hospitals and doctors’ offices to home health agencies. According to Fierce Healthcare, the Centers for
Triage nurses can play an essential role for any doctor’s office by addressing patient callers and providing the best dispositions for their care. This work
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to
There’s no question that telephone triage nurses provide a valuable resource for patients seeking guidance on medical care. But like all areas of healthcare, they
When your male patients call your practice to report abdominal pain, it’s important that the responding nurse considers all possible reasons — and obtains all
In this issue of Care News, we cover the three questions medical practices are faced with now that COVID restrictions have loosened; Dr. Ravi Raheja
