A child’s cough can be a point of concern, especially to new parents. This was the case even before the COVID-19 pandemic, when this symptom
You’ve probably heard about the prevailing nursing shortage that’s grown since the beginning of the COVID-19 pandemic. Chances are, your organization has experienced its effects
For those practices looking for ways to improve their nurse-doctor communications, having a secure texting feature can be an invaluable — and often lifesaving —
Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But
Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However,
Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating
Due to the long hours they work and the number of patients they see, it can be easy for physicians, nurses, and office managers to
The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so
Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include seasonal affective disorder (SAD), depression,
