It’s no secret that when temperatures drop, medical offices experience a surge in patient phone calls — particularly when it comes to the flu, COVID,
As we know, healthcare costs take a huge toll on the American health system. As reported by CMS, U.S. healthcare spending grew 2.7 percent in
When medical providers miss patient phone calls, does that make them liable for poor health outcomes? That’s the argument being made against one Wisconsin doctor
Health care is constantly evolving. We’re not simply talking about new discoveries and medical procedures; we’re also referring to providing better care advice for patients
In the world of medical care, accessibility is paramount. Traditional healthcare models may limit access due to geography, patient finances, or a lack of qualified
The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the United States could have a
When patients call their doctor’s offices, the first people to greet them are usually front desk receptionists at those practices, or nonclinical phone operators in
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps
TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally,
The demand for triage nurses is constantly growing, as is the opportunity for nurses to grow their nurse triage call center. The main challenge nurse
