Rose Moon, TriageLogic Clinical Education and IT Support Manager, will be representing the company in Pittsburgh at the Healthcare Call Center’s 30th annual conference June
Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had
The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and
A recent study from the Centers for Disease Control (CDC), reports that the number of cases of disease from mosquito, tick, and flea bites
Effective listening skills are a fundamental characteristic of telephone triage nurses. In a traditional setting, nurses are able to utilize all senses, while triaging a
This short video introduces the key steps in for a triage nurse to take a patient phone triage call. The goal of every triage call
The nurse-patient relationship is an important part of any patients total treatment plan. Trust is an essential component to that relationship and helps to improve
As a triage nurse working in a call center, you are bound to have a difficult caller at one point or another. To be effective,
By Marci Lawing, RN In this blog series, we have explored some important issues to be aware of when triaging newborns and normal newborn
By Marci Lawing, RN Normal Reflexes and Symptoms of Illness Newborns can be especially difficult to triage because there are 2 or more clients
