
The Goal of the Telephone Triage Process
The primary goal of the telephone triage process is to deliver safe quality oriented telephone triage partnered with outstanding customer service. The health safety and

The primary goal of the telephone triage process is to deliver safe quality oriented telephone triage partnered with outstanding customer service. The health safety and
In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She
Important Metrics to Increase Safety and Satisfaction Barton Schmitt MD, one of the authors of the Schmitt-Thompson Protocols, has released a clinical update for the
By Dr. Ravi Raheja, TriageLogic’s Medical Director and CIO: When a patient has a symptom, determining the appropriate triage level quickly and effectively is critical
With fall comes cooler temperature, football games, and other fun outdoor activities. But with all the fun, there are also more health-related issues with cooler
Accountable Care Organizations, or ACOs, are formed by groups of doctors and other healthcare providers. ACOs aim to encourage providers to decrease patients’ health expenses
Winter and holiday season is coming and that means that doctor offices and triage nurses around the country are preparing for the high influx of
As medical provider knows, telephone triage nurses play a crucial role in evaluating symptoms and ensuring that patients receive the right level of care for
In an event of a natural disaster, many medical practices are forced to close due to mandatory evacuation. This creates a void of medical help
JACKSONVILLE, FL (October 8, 2018) “Corporate wellbeing programs often serve two main purposes: improve the overall health of employees and improve productivity in the workplace.”