Telephone nurse triage is all about questions. To properly separate patients’ conditions into levels of severity, the right questions need to be asked in the right order.
As the Coronavirus virus continues to spread, more and more callers may be concerned with their symptoms. TriageLogic nurses and our call center software clients have received the protocols to efficiently triage those who may have been exposed or who are concerned about the virus.
Running a medical call center requires specialized experience especially when the calls include health issues and protected health information.
Taking away screens – TV, computer and phone – and reading to children boosts brain development, and science is proving it.
As a proud supporter of the American Heart Association, TriageLogic’s CEO, Charu Raheja, Ph.D., was recently featured on the cover of Jacksonville Magazine for its February Women of Heart issue.
When it comes to documenting triage calls, there’s always a fine balance between effective communications and liability risk.
TriageLogic, a leader in the telephone nurse triage industry, announced it will use its more than 13 years of industry-leading phone triage experience in the emerging remote patient monitoring (RPM) market.
Patient triage via phone is often challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training and instinct.
Discover how the explosive growth of digital technologies to collect and monitor health data has led to mountains of information that need to be monitored and interpreted by medical professionals.
You’ll also meet TriageLogic’s newest team member and find out how to best support patients during 911 calls.
Ami Veldkamp is TriageLogic’s Nurse Lead and Training Manager for the company’s new telephone triage nurses. She also on-boards and mentors new nurses.
