As so many of us in healthcare, TriageLogic had to quickly pivot itself to help address the changing needs due to the COVID-19 pandemic. In a few short months, TriageLogic saw a 35% increase in call volume and in turn, increased our nursing staff more than 30%!
Christy Neiffer is a remote triage nurse for Triagelogic. This article highlights some experiences and trends she has seen throughout the COVID-19 pandemic.
Putting remote triage nurses in conjunction with telehealth doctor’s visits can provide a seamless remote experience for patients. Triage nurses can collect the pertinent information, educate the patient for the telehealth visit, and set up a telehealth visit on behalf of the doctor.
Using nurse triage protocols in conjunction with doctor e-visits improves coordination of care, and allows doctors to safely delegate responsibility to their nurses. Our software has recommendations for nurses to transfer to doctor telehealth visits when applicable.
Remote patient monitoring is part of a new era of medical technology. In the wake of the COVID-19 pandemic, remote services and technology have been shown to be extremely valuable to patients, doctors, and healthcare organizations.
Understanding your patients and the environment around them is vital to the success of a practice or healthcare organization. Having software that can effortlessly gather data and statistics is valuable for maintaining proper patient care and creating service offerings to best serve your communities.
Triage levels indicate the appropriate level of care for each patient depending on the symptoms they are experiencing and their medical history. Determining the appropriate triage level in a quick, effective manor is critical for patient safety, peace of mind, and cost-effective care.
TriageLogic and Baptist Health Jacksonville have partnered for the COVID-19 pandemic to keep their community and employees safe. Using TriageLogic’s MyTriageChecklist software, Baptist is able to have their nurses work from home but still be on the frontlines of the outbreak.
Doctors Schmitt and Thompson have created a standardized set of questions and dispositions based on patient symptoms to ensure that nurses give the same, high-quality standard of care every time a patient calls.
TriageLogic is featured in the Jacksonville Business Journal for setting up a telephone triage system for nurses at Baptist Medical Center Jacksonville.
