Office Exercises for Busy Nurses and Office Staff
While in the workplace we become sedentary due to a lack of movement over an extended amount of time. By being overwhelmed with work to meet deadlines, we forget to…
The Goal of the Telephone Triage Process
The primary goal of the telephone triage process is to deliver safe quality oriented telephone triage partnered with outstanding customer service. The health safety and wellbeing of the patient is…
Employee Spotlight – Rose Moon, RN, BSN
In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She teaches triage nurses and other…
Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers
Important Metrics to Increase Safety and Satisfaction Barton Schmitt MD, one of the authors of the Schmitt-Thompson Protocols, has released a clinical update for the telephone triage nurses. This update…
Triage Levels
By Dr. Ravi Raheja, TriageLogic’s Medical Director and CIO: When a patient has a symptom, determining the appropriate triage level quickly and effectively is critical for several reasons. First, let…
Dr. Ravi Raheja Gives Tips on News4Jax for Staying Healthy During the Game Season
With fall comes cooler temperature, football games, and other fun outdoor activities. But with all the fun, there are also more health-related issues with cooler temperatures, games, and parties. Our…
Nurse Triage Options for ACOs and Medical Organizations: Improving Medical Care and Decreasing Costs
Accountable Care Organizations, or ACOs, are formed by groups of doctors and other healthcare providers. ACOs aim to encourage providers to decrease patients’ health expenses by taking responsibility for the…
Triage Nurses Help Physicians During Cold and Flu season
Winter and holiday season is coming and that means that doctor offices and triage nurses around the country are preparing for the high influx of patient phone calls during the…
The Importance of an Independent Triage Nurse on Evaluating Symptoms – Interview with Dr. Charu Raheja and Dr. Ricardo Hanel
As medical provider knows, telephone triage nurses play a crucial role in evaluating symptoms and ensuring that patients receive the right level of care for their symptoms. A frequently discussed…
Triage Nurses Help Hospitals During Natural Disaster
In an event of a natural disaster, many medical practices are forced to close due to mandatory evacuation. This creates a void of medical help available for those in areas…
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