This newsletter introduces Sara Brackin, TriageLogic’s Implementation Manager. Sara supervises the development of new products and solutions that help improve patient access to care. This edition of Care News also highlights articles that were recently published in magazines, such as Florida Doctor and AnswerStat. One of the most exciting announcements is that we have finished rebuilding our Learning Center.
TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles,…
Rose Moon, TriageLogic Clinical Education and IT Support Manager, will be representing the company in Pittsburgh at the Healthcare Call Center's 30th annual conference June 13-15, 2018. This year’s conference…
Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge. These triage…
The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and growing to meet the needs…
A recent study from the Centers for Disease Control (CDC), reports that the number of cases of disease from mosquito, tick, and flea bites has more than tripled in…
Effective listening skills are a fundamental characteristic of telephone triage nurses. In a traditional setting, nurses are able to utilize all senses, while triaging a patient. However, the biggest challenge…
This short video introduces the key steps in for a triage nurse to take a patient phone triage call. The goal of every triage call is to make a patient…
The nurse-patient relationship is an important part of any patients total treatment plan. Trust is an essential component to that relationship and helps to improve compliance leading to better patient…
As a triage nurse working in a call center, you are bound to have a difficult caller at one point or another. To be effective, it is important to take…
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