Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However,
Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating
Due to the long hours they work and the number of patients they see, it can be easy for physicians, nurses, and office managers to
The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so
Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include seasonal affective disorder (SAD), depression,
The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant
Welcome to Care News! In this issue, we discuss the importance of physical safeguards within healthcare’s cybersecurity; how telehealth triage nurses can avoid liability on patient
Patient calls regarding COVID-19 have reached or exceeded what triage nurses experienced at the very beginning of the pandemic. This is due to the prevalence
2021 was an exciting year to say the least, and I’m not referring to the pandemic. The healthcare industry problems that we learned from in
