Nurse Triage Case Study: Giving Appropriate Callback Instructions
Any time that a triage nurse speaks to a patient caller about their symptoms, they need to include callback instructions. These are meant to guide the patient on what to…
COVID or Flu? Telephone Nurse Triage Tips for Pediatric Patients
Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about whether their children have contracted…
Case Study: Using Schmitt-Thompson Protocols to Triage Acute Pain
When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions that complicate identifying their pain’s…
What are Schmitt-Thompson Protocols?
As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s in regard to a patient’s…
Home Health Agencies Using RPM Will Be Rewarded by Medicare
The shift from volume-based care to value-based has extended from hospitals and doctors’ offices to home health agencies. According to Fierce Healthcare, the Centers for Medicare & Medicaid Services (CMS)…
What Does a Triage Nurse Do in a Doctor’s Office?
Triage nurses can play an essential role for any doctor’s office by addressing patient callers and providing the best dispositions for their care. This work can be performed during the…
Are Answering Service Operators Asking the Right Questions?
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to ask questions regarding the reason…
Press Release: Play-it Health Partners with TriageLogic on Remote Patient Monitoring (RPM)
Jacksonville, Fla., August 9, 2021 – Play-it Health, a virtual care management organization, has coupled its Remote Patient Monitoring services with TriageLogic’s telephone nurse support for patient symptom-checking and follow-up. Play-it…
Legal Perspective on Telephone Nurse Triage Documentation and Tips for Success
There’s no question that telephone triage nurses provide a valuable resource for patients seeking guidance on medical care. But like all areas of healthcare, they must also understand the legal…
Triage Nurse Explains Delta Variant: Symptoms, Vaccinations, and Prevention — An Interview With Ravi Raheja, M.D.
The most recent concern for the U.S. regarding COVID-19 has been the spread of the contagious Delta variant. It first appeared in India in December of 2020, spread to the…
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