What are Schmitt-Thompson Protocols?
As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s in regard to a patient’s…
Home Health Agencies Using RPM Will Be Rewarded by Medicare
The shift from volume-based care to value-based has extended from hospitals and doctors’ offices to home health agencies. According to Fierce Healthcare, the Centers for Medicare & Medicaid Services (CMS)…
What Does a Triage Nurse Do in a Doctor’s Office?
Triage nurses can play an essential role for any doctor’s office by addressing patient callers and providing the best dispositions for their care. This work can be performed during the…
Are Answering Service Operators Asking the Right Questions?
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to ask questions regarding the reason…
Press Release: Play-it Health Partners with TriageLogic on Remote Patient Monitoring (RPM)
Jacksonville, Fla., August 9, 2021 – Play-it Health, a virtual care management organization, has coupled its Remote Patient Monitoring services with TriageLogic’s telephone nurse support for patient symptom-checking and follow-up. Play-it…
Legal Perspective on Telephone Nurse Triage Documentation and Tips for Success
There’s no question that telephone triage nurses provide a valuable resource for patients seeking guidance on medical care. But like all areas of healthcare, they must also understand the legal…
Triage Nurse Explains Delta Variant: Symptoms, Vaccinations, and Prevention — An Interview With Ravi Raheja, M.D.
The most recent concern for the U.S. regarding COVID-19 has been the spread of the contagious Delta variant. It first appeared in India in December of 2020, spread to the…
Important Steps for a Triage Nurse Evaluating Male Abdominal Pain
When your male patients call your practice to report abdominal pain, it’s important that the responding nurse considers all possible reasons — and obtains all necessary information — to get…
Care News – Summer 2021
In this issue of Care News, we cover the three questions medical practices are faced with now that COVID restrictions have loosened; Dr. Ravi Raheja talks about the importance of…
Cybersecurity: How to Safeguard Your Medical Call Center
Healthcare organizations are recognizing the need for heightened cyber defense in the wake of increased ransomware and other malware attacks this year. Becker’s outlines the main points of entry that…
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