Who Can Perform Telephone Triage
Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But who has the ability to…
Decrease Patient Liability Using Nurse Triage Software
Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However, how do you train your…
Adding Nurse Telehealth Protocols to your CRM
Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and have been using them increasingly…
Case Study: Hospital System Partners with TriageLogic for Customized Triage Software and Call Center Support
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating callers’ symptoms and guiding them…
Self-Care Tips for Physicians, Telehealth Triage Nurses, and Office Managers
Due to the long hours they work and the number of patients they see, it can be easy for physicians, nurses, and office managers to neglect their own wellness. That’s…
The Best Analytics to Benefit Your Nurse Telehealth Triage
https://youtu.be/AMyGrc9Orbk The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so effectively, your team needs…
How Telehealth Triage Nurses Can Address Mental Health Calls During Winter
Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include seasonal affective disorder (SAD), depression, and suicide, and are reflected…
Telehealth Triage Calls Are Taking Longer. Here’s Why, and How to Solve It.
The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant of COVID-19 has become a…
Care News – Winter 2021/2022
Welcome to Care News! In this issue, we discuss the importance of physical safeguards within healthcare’s cybersecurity; how telehealth triage nurses can avoid liability on patient calls; new triage protocols from…
Telehealth Triage Nurses See COVID Call Surges Comparable to 2020
Patient calls regarding COVID-19 have reached or exceeded what triage nurses experienced at the very beginning of the pandemic. This is due to the prevalence of the Omicron variant which…
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