Should Nurse Triage Call Centers Record Phone Calls?
Why should you record your triage calls? That may sound like a silly question, but not everyone does — and that’s a risky decision when it comes to maintaining high…
How Effective is Remote Patient Monitoring (RPM)?
Remote patient monitoring (RPM) was a welcome addition to patient care in a time of social distancing. Now that many places are beginning to open back up, and mask mandates…
Average Times for Patient Call-Backs From Nurse Triage: Emergent, Urgent, and Non-Urgent
Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized, and what call-back times are…
How Do You Train Triage Nurses?
Training triage nurses is different than training nurses for in-person patient interaction for a couple of reasons: 1) triage nurses cannot see or touch their patient callers, which means 2)…
How a Telehealth Triage Nurse Determines if a Child’s Cough Is a Concern
A child’s cough can be a point of concern, especially to new parents. This was the case even before the COVID-19 pandemic, when this symptom accounted for the second highest…
Are You Experiencing a Nursing Shortage? Outsourced Telehealth Triage Can Help.
You’ve probably heard about the prevailing nursing shortage that’s grown since the beginning of the COVID-19 pandemic. Chances are, your organization has experienced its effects to some degree. But early…
Secure Texting Without an App Expedites Patient Care in Nurse Triage
For those practices looking for ways to improve their nurse-doctor communications, having a secure texting feature can be an invaluable — and often lifesaving — resource. However, the constant download…
Who Can Perform Telephone Triage
Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But who has the ability to…
Decrease Patient Liability Using Nurse Triage Software
Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However, how do you train your…
Adding Nurse Telehealth Protocols to your CRM
Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and have been using them increasingly…
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