After Hours Nurse Triage Services
Extend Your Care
Beyond Office Hours
Your patients’ needs don’t stop when your office closes.
TriageLogic’s after hours nurse triage services are designed so that every call from your patients is returned by a licensed, registered nurse — any time of day.
Why Choose TriageLogic for After Hours Nurse Triage
Our team provides clinical dispositions using the latest Schmitt-Thompson triage protocols, and can customize workflows to meet the needs of your practice. Whether it’s midnight or a holiday weekend, we’re here to give your patients timely guidance to benefit their health outcomes and reduce unnecessary ER visits.
All calls are handled by experienced RNs trained in telephone triage, and supported by protocols and software for standardized, consistent care.
Your escalation paths and communication preferences are meshed with our system. All patient interactions are documented and shared in EHR-compatible files for your team to review.
We’ve handled millions of patient calls across hospitals, FQHCs, and private practices. Our nurses provide 24/7 support, with systems that are transparent and prepared for continuous quality audits.
How After Hours Nurse Triage Works
Patient Phone Calls and Intake
Patients follow your normal intake structure, and their requests are sent directly to our team.
Nurse Review of Patient Requests
Nurses evaluate requests based on urgency, then contact patients within established callback windows.
Nurse Callbacks and Assessments
Nurses use the yes/no decision tree of Schmitt-Thompson protocols to determine the severity of all patient symptoms before arriving at dispositions.
Dispositions, Documentation, and Follow-Up
Nurses determine if patients can manage symptoms at home, with their primary care physician, or at an urgent care or emergency room. Call details are saved and submitted securely to your practice for follow-up.
Notifying On-Call Providers
Urgent cases can be escalated to an on-call provider. If one is neither available nor part of your program, patients can be advised to contact the closest urgent care or ER for more immediate assistance.
This process means that your patients receive the same level of attention they’d expect during office hours, without the added burden on your staff.
TriageLogic has transformed how we manage patient calls. Their Schmitt-Thompson protocols ensure we deliver consistent care, and the seamless integration with our EMR system is a huge time-saver.
Benefits for Practices and Health Systems
- Reduced Burnout: Your team gets uninterrupted rest while patients stay supported.
- Improved Patient Outcomes: Early nurse intervention prevents unnecessary ER visits.
- Enhanced Patient Retention: Patients appreciate trusted, compassionate access to medical guidance from your practice at all hours.
- Maintained Compliance: All triage calls follow HIPAA guidelines and clinical best practices.
- Optimized Efficiency: Our technology is designed to integrate with EHRs to reduce manual documentation.
Clinical Expertise and Innovative Technology
Our intuitive triage software, custom escalation workflows, and U.S.-based nursing staff provide a standard of care that’s both personal and precise.
In short, we become a powerful extension of your practice.
EHR Integration
We support leading EHR systems like Epic, athenahealth, eClinicalWorks, and Cerner.
Your staff members don’t have to retype notes or chase updates — these are delivered directly, complete with nurse recommendations and patient call summaries.
Supported by TriageLogic’s Full Suite of Services
Many clients pair our after hours nurse triage with complementary solutions:
- Nurse Triage On Call for daytime overflow.
- MedMessage Automate for superior intake accuracy.
- Remote patient monitoring (RPM) for improving the long-term health of chronic patients.
Trusted by Hospitals, FQHCs, and Physician Groups Nationwide
From large health systems to small specialty clinics, healthcare organizations rely on TriageLogic to safeguard their patients’ health needs after normal office hours. Our proven record in clinical accuracy, data security, and patient satisfaction makes us a trusted partner for organizations seeking quality and peace of mind.
Schedule a Demo to Learn More!
Ready to offer your patients professional care 24/7? Let’s discuss how our after hours nurse triage services can fit your practice’s needs and workflow.
TriageLogic Has Achieved SOC 2® Type II Attestation
TriageLogic’s nurse triage software has undergone an independent audit and achieved SOC 2® Type II attestation. This attestation verifies that our systems and processes meet strict Trust Services Criteria for security, availability, and confidentiality—providing assurance that patient data is handled with the highest level of care and control.
Unlike many triage providers who may not go through such rigorous assessments, TriageLogic’s attestation demonstrates our long-term commitment to data protection and operational integrity. For our clients, this means added confidence in choosing a partner who prioritizes both clinical excellence and trusted infrastructure.