Transform Patient Care With Triage Software
Why Call Center Managers Need a Smarter Solution If you manage a healthcare call center, you’re familiar with the pressure: phones ringing off the hook, long patient wait times, staff feeling overwhelmed, and concerns about the accuracy of intake requests. Every missed symptom or delayed message can mean more than just an unhappy caller. It’s also a clinical and legal risk to patient care. At
Enhancing Patient Outcomes With Nurse Triage Solutions
Why Patient Outcomes Matter More Than Ever Patient outcomes are the measure of success for hospitals, medical practices, and healthcare systems. Better outcomes mean healthier communities, reduced readmissions, and improved patient satisfaction — all of which directly affect reputation, reimbursement rates, and operational efficiency. As technology continues to evolve, particularly for digital tools, patients are expecting more from their healthcare providers. They want these solutions
Supporting Wellness for Patients and Providers: A TriageLogic Perspective
Did you know that August is National Wellness Month? Supporting wellness is about self-care, stress management, and healthy routines for better quality of life. While it’s something we all strive for, it’s often easy to push aside because of busy schedules, chronic illness, or unexpected life events. Let this be a helpful reminder to pause and take stock of our personal health. For hospitals, medical
How Triage Software Onboarding Impacts Long-Term Success
Implementing triage software can transform how your medical facility handles patient communication and care — but only if your team is properly supported. While some companies will provide software and some basic up-front instructions on how to use it, this process really isn’t as capable for long-term success. To be truly effective, triage software onboarding must be an ongoing process. Why? Adopting new healthcare technology
Leveraging AI for Better Medical Answering Service Performance
Healthcare professionals face increasing pressure to deliver timely, efficient, and accurate responses to patient inquiries — even after hours. In many ways, artificial intelligence (AI) has risen to meet these challenges, especially when it comes to patient communication. By automating workflows, reducing human error, and accelerating response times, AI is laying the foundation for a better medical answering service experience for both patients and providers.
Addressing Data Security in Remote Patient Monitoring
Hospitals are increasingly turning to remote patient monitoring (RPM) to improve chronic care, reduce readmissions, and manage patient needs more effectively. Yet one of the most pressing concerns for administrators is whether these programs can keep patient health information safe — especially for hospitals seeking scalable, compliant solutions that won’t compromise patient trust. When it comes to data security in remote patient monitoring, here are
CHKD Reduces Medical Message Intake Burden by 60% With TriageLogic
In early 2025, a leading pediatric health system in Virginia took a bold step toward modernizing patient access — one that’s already reshaping their operations and improving satisfaction across the board. Hampton Roads Pediatrics, part of the Children’s Hospital of The King’s Daughters (CHKD) Medical Group, had been struggling with call volume and staffing limitations. Within weeks of implementing TriageLogic’s MedMessage Automate, over 60% of
Overcoming Interoperability Challenges in Healthcare With Triage Software and EHR Integration
When hospitals and doctor offices think about improving continuity of care, they often run into a major hurdle with limitations on data-sharing. Interoperability challenges in healthcare abound, and these gaps in communication between systems, staff, and software make it difficult to ensure consistent, accurate, and timely information. For call center managers, this becomes especially frustrating when triage nurses take patient calls and document symptoms, but
What to Remind Your Patients About UV Awareness This Summer
July is UV Awareness Month: an appropriate time to emphasize the risks of ultraviolet (UV) radiation, as well as how we can better protect each other from sun-related health concerns. While most people associate UV exposure with sunburns, your patients may not be fully aware of the risks beyond these temporary bouts of discomfort — namely, skin cancer, eye damage, premature aging, and other long-term
Best Practices for Managing High Call Volumes in Triage
If you’re a hospital administrator or a doctor’s office manager, you already know how chaotic high call volumes can get — especially for your nurse triage team. Patients are looking for guidance on their symptoms, your staff feels overwhelmed, and the risk of errors increases when things get too busy. That’s why we’ve compiled the best practices for managing high call volumes in triage that
How Secure Messaging Enhances Medical Answering Services
Healthcare is still one of the top industries to suffer from data breaches, and hospitals need better ways to protect patient health information. While this includes data that is shared in messages between clinicians and patients, it’s also important to focus on intake — specifically, patient requests that are often handled by nonclinical operators. Let’s explore how secure messaging enhances medical answering services by streamlining
How AI Could Enhance Remote Patient Monitoring
Remote patient monitoring (RPM) has become a critical tool for managing chronic care, reducing hospital readmissions, and improving overall patient wellness. Plus, due to the substantial amount of vitals that it can record, many healthcare organizations are keen to learn how that data can be further refined using artificial intelligence. Understanding how AI could enhance remote patient monitoring can allow your practice to prepare for